Returns / Exchanges

Returns / Exchanges

Approval for a return merchandise authorization number (RMA#) is required to start the refund / exchange process. Any item without a RMA# will not be processed. 

To start a return process please use the form below or email us directly at: sales@aerogenicsusa.com 

Returns and exchanges are accepted within 30 days from the date of purchase.

• Returning / exchange items must be in new, unused condition. 
• Exchanges are allowed for items of equal or greater value.
• Return items that are in new resealable condition are subject to a 15% restocking fee.
• Return items that are not in resalable condition are subjected to a 25% restocking fee.
• Any missing components will void the return.
• Buyer pays for all return / exchange shipping. Total refund amount equals less shipping cost to us (even if shipping is "free").
• Buyer is responsible for the package until Aerogenics receives the shipment. Therefore, we strongly recommend purchasing shipping insurance and delivery confirmation. Items that are damaged during shipping to Aerogenics are not covered.
• No returns or exchanges on "limited production" special order items.